1.      When Refund is possible?

Ans : Refund can be issued under the below mentioned circumstances:

(a)    Order is cancelled as per customer’s request

Amount Refunded



when credit card has not been charged and flowers/gifts have not been ordered from our supplier.


When credit card has been charged and flowers have not been ordered from our supplier.


After flowers/gifts have been ordered from our supplier.


After the flower/gift leaves our shop/office.

(b)   Dissatisfied with the quality of the product :

·         If the products seems to unsatisfactory to the recipient due to the poor quality or lack of freshness, a 100% refund will be issued to the customer under the below mentioned circumstances :

Recipient has returned the gift (Flower/Cakes/others) instantly in intact condition to the delivery boy or at the mentioned address


Customer must send us an email stating the reason of returning the product. Please mention the order details on the email.

(c)    Ordered flowers/ gifts types or colors not available on that day :

Particular flowers or item types or colors are not available at that particular day on the specified zone, customer will be informed to choose the alternate item, if customer does not like the alternate option, and 100% refund will be issued to the customer.

(d)   Delivery location beyond our coverage area: In case delivery location fall in the non-delivery zone or the location is not accessible due some unavoidable circumstances.

(2)    What is the refund procedure?

Refund will be done within the three days of your order cancellation due to the above mentioned criteria. Customer will receive an email mentioning the refund details. The amount will be credited to the customer’s account within 5-7 working days once refund is done from our end.

                                                                                                                    Cancellation Policy

Order Cancellation is possible under below mentioned circumstances:

If any customer wishes to cancel his order, it needs to be informed 24hrs before the delivery/dispatch date. In this case 10% of the order amount will be deducted as the processing charge.

Any complain regarding the quality issue of hand delivered product should come to us within 24 hrs of delivery. Customer/Recipient needs to send snap of the product for our investigation purpose. Refund or re-delivery may happen depending on the complaint but this is the sole discretion of the website.

In case of hand delivery perishable item like Flowers or Cakes, we may call up the recipient to know the landmarks or to take the appointment for the delivery. We will treat the order as attempted delivery incase recipient is not available at the time of delivery or he/she refuse to accept the product due to some personal reason.  In such cases we will not entertain any further complain regarding this issue.

The Website reserves the right to refuse the delivery of any order unconditionally without providing any reason. Customers are entitled to get 100% refund in such cases.

  Cancellation request can be send to us at contact@orientalflowers.in Or call us at 033- 30580822